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Most restaurants know less about a five-time guest than Netflix knows about a one-episode viewer. TACT now knows more.

Tact Hospitality

At a glance

A booking lands on WhatsApp at 11pm: “Table for 6 tomorrow, outdoor if possible, one vegetarian.” At most restaurants it waits for the morning shift. At TACT it is confirmed in seconds, and a regular's fifth visit starts where the fourth left off.

Industry
Hospitality
Client
Tact Hospitality
Where
Church Street, Bengaluru
Format
200-cover DJ nights to 30-cover fine dining
Memory
One guest profile across every property

Where it started

Hospitality's best memory lives in its hosts' heads.

A booking comes in from a personal WhatsApp number, a phone call, a walk-in, or a third-party app: four channels for one guest, and no shared place for what each one learned.

Great hosts remember everything, and the industry has never given them anywhere to keep it. A group running 200-cover DJ nights and 30-cover fine dining under one name has more to remember than any one head can hold.

How it works

A booking that captures data instead of losing it.

  1. 01Ask

    The guest writes in plain language, on WhatsApp or the web, not through button menus.

  2. 02Hold

    Availability is checked, the outdoor and vegetarian notes are kept, a phone number is captured.

  3. 03Confirm

    A small deposit and a WhatsApp confirmation, with a map pin, parking notes, and a reminder at 24 hours.

  4. 04Seat

    The host works from a pre-shift sheet: name, visit count, lifetime spend, allergies, the gesture worth making.

The intelligence

A pre-shift briefing with real instructions, not tags.

The briefing reads like this: “Radhika Sharma, 5th visit, always requests window seating. Table 8 is free at her slot, assign it.” “Rahul Mehta, first visit at this property but 7th across the group, ₹1.8L lifetime spend. Greet him as a regular, not a first-timer.”

Not a tag on a profile. A specific instruction, generated for tonight's covers, before the host has said a word.

The value

The relationship belongs to the restaurant.

  1. Always on

    A host who answers in seconds, at 11pm, in the guest's own words.

  2. Show-rate

    A small deposit at booking, taken in the same chat. The single strongest lever on no-shows, applied before the host has done anything.

  3. One profile, every property

    A guest at one restaurant is the same guest everywhere else the group operates.

Every guest interaction feeds one brain. That brain powers every decision the house makes.

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